Performance & security by Cloudflare. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. This point is immediately before Security. Tell us about something using our online forms. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. Please visit our Help centre for more support if you have a question about your booking or flight. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . Greater London UB7 0EB |. Email: ba.1.museum@ba.com If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. Write to us. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. 2011 BA Clubs Regus 450 Bath Road, Longford. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. If not, please call us. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Full-time, Part-time . Please use the previous link instead. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. Please have your booking reference ready when you call. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Heathrow. Screen Reader users press Enter to select a Filter by product. If you need further details about refunds, please click here. BA had begun to bring people back ahead of the. Have you already booked? Published Oct 14, 2021. IT Department. BA IT Support Centre Sign up for a free account. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. 212 British Airways reviews. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. There are plenty of ways to earn British Airways Avios. By using ba.com you agree to the use of cookies. Calls cost 2,50p per minute plus your phone companys Access Charge. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. If you have any problems using the site, please check that your e-ticket has been correctly issued. Please have your booking reference ready when you call. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Try Social Media "DM via Twitter." The majority of our calls are managed by British contact centres. Your IP: As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? You should return to the area to check the screens for acceptance. Search over 700 2 . Please do not ask any BA staff for an upgrade. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Your booking reference consists of a combination of 6 letters and numbers e.g. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). It is not possible to pre-book special meals for rebate passengers. Request duplicate receipts, proof of travel and other insurance documents / expiry date / FAQs. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. There will be no staff travel office in Terminal 3. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We want you to know you can trust us to respect your privacy and keep your personal information safe. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. You should then proceed to a bag drop desk. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Excesses may apply. At British Airways weve always taken data protection very seriously. Earning British Airways Avios. Flybe once provided more than half of UK domestic flights outside London. British Airways employs 26,533 employees. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. Please contact your travel agent directly to discuss your booking. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). You'll see the most relevant contact details for you if you are logged in to ba.com. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. While the business class service . British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. By using ba.com you agree to the use of cookies. Please note that BA will not accept coupons for different airport pairs. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Your booking reference consists of a combination of 6 letters and numbers e.g. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . If you have an item which exceeds that weight, you must re-pack into separate bags. Amenity bags will not be given to staff who travel in premium cabins. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. You can email the site owner to let them know you were blocked. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3. Email: contactba.ghana@britishairways.com. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. Claim baggage-related expenses or compensation. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? Please visit our Help centre for more support if you have a question about your booking or flight. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. This site is protected by reCAPTCHA and the Google. Website: www.ba.com/heritage Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. Had a great experience and want to thank someone for it? It shows the number of listings and priority, but not commercial overbookings, etc. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. (BA Heritage Centre / Museum, at Waterside) How can I stop them expiring? With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. 11. Answer Id 1957 You'll need your staff number/user ID and a BSAFE password to log into this system. Please note this number is only available when calling within the UK. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Use this form to log in to your account or to create an account for the British Airways executive club. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Does my passport need to be valid for a certain length of time after my trip? Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Please ensure that your attire is appropriate for the cabin of eligibility. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. This website might use cookies for ads, social media and analytic metrics. Find Reviews. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Welcome to our official Facebook page. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. The kiosk will tell you what to do next, so please read the screen carefully. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? One laptop bag OR one briefcase OR one handbag. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Passengers without bags should proceed to security. We have gathered invaluable insider information and tips to help you to get on board. This information has been found through the company's General Terms & Conditions documentation or. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Filter. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Enter employee name to find & verify emails, phones, social links, etc. This button does not work with screen readers. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. On Business is our loyalty programme for small to medium sized businesses. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. How do I check the entry requirements for my destination? You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. Refreshed every minute. Seat requests are not permitted on Staff Travel. Address: www.rsaba.com, Solo Club Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Loads become available 72hrs before the departure of the flight. Tel: 020 8562 5777 Now, we're looking to build on this spirit and passion to make tomorrow . Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. How can I correct a mistake with one of the names in my booking? Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Email: Liaison.1.council@ba.com If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. Clear All. Fly the World (Staff Travel). The airport pair on your coupon must match the flight on which you wish to travel. When will I get a response from Customer Relations? BA has a dress code which is applied to rebate passengers. Refund requests may be subject to a servicing fee. The majority of our calls are managed by British contact centres. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Contacting British Airways - by phone or otherwise. The majority of our calls are managed by British contact centres. Search job titles. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. If you do not have the authorization, you will not be able to travel on BA to the USA. Cloudflare Ray ID: 7a2c63981fec32af Please include your flight details or booking reference if you have an existing booking. Original review: Nov. 9, 2022. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. 01, 02 and 03 numbers are included in allowances else geographic rate. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Please refer to the FAQ on my.baplc.com for further information. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. Earn miles Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. British Airways (BA) is the flag carrier airline of the United Kingdom. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Seat allocation will depend on how you present yourself. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. For the most relevant contact details, log in to your Executive Club account. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . A free inside look at company reviews and salaries posted anonymously by employees. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. All other airports: If there is a desk signposted for standby travel, go to that desk. You may also receive a text message if you have registered your mobile/cell number. Email: pass-issue.1.unit@ba.com No credit card required. Their contact details are at the end of our. USA: (Secure Flight data item added 18AUG10). For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. Note: there is no dedicated bag drop desk for staff passengers. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. British Airways is back on the hiring road. Please have your booking reference ready when you call. AB2CD3. Collecting your car Get contact details including emails and phone numbers Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. We'll make sure your comments reach the right person. (business & personal). Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Lorem ipsum dolor sit amet consectetur adipisicing elit. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. 19,209 talking about this. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Your allowance will be in accordance with the type of ticket you are using. Looking for a particular British Airways employee's phone or email? If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. What ways can I check in? Daily, 7am - 11pm: Eastern Standard Time (EST). Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Passengers without a listing will be refused travel. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Were keen to get to the bottom of your issues whatever they might be. you have a Case Reference) and are waiting a . Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. Currently British Airways does not issue a photo id card to widows and widowers of former staff. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. This is a public forum and we don't recommend that. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. We're sorry your travel experience with us didn't meet your expectations. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. JIDxxS1 will mean you are eligible to the business class allowance. The action you just performed triggered the security solution. Please note that this form is not intended to submit staff travel related questions as these cannot be answered.