This is great. Get a quote on any of the new or used vehicles from our stock. And followed up with everything I called about. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. Quick response and helped order my Yukon in a timely manner. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. BBB Business Profiles are subject to change at any time. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Please contact me at your convenience and we can help resolve your concerns. There was also residue of dried coolant found beneath the radiator indicating a leak present. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Both should provide you with peace of mind that your vehicle is in sound operating condition. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Drivetrain. Grow your business. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. They were working with salesman David Powell, who has been selling cars for 11 years. Please let me know how we can further assist. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Your job seeking activity is only visible to you. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. The dealership would not honor the peeling paint repairs and classified it as road debris damage. They were helpful and friendly. Automatic 557 Continuous 2 Manual 6. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . . . Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Laura has 9 jobs listed on their profile. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Beat local competitors. Click the link in the email we sent to to verify your email address and activate your job alert. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Note that complaint text that is displayed might not represent all complaints filed with BBB. Show All. I have purchased two from Laura Buick and referred family and friends there. They also have been provided all the information needed to reinstate the warranty. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. We analyze millions of used cars daily. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. BBB Business Profiles may not be reproduced for sales or promotional purposes. My question has nothing to do with the millage. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. In any event we are here to help. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. It's a collective group of good people and that comes through for the customers, he said. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. This company is false advertising. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. You can unsubscribe from these emails at any time. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. Your warranty covered a portion of the replacement of several internal components of your engine. This is why a proration rather than full refund is being offered. I canceled a wheel protection warranty on 11-23-2021. After three week they call us and we paid and receive our car. JOHN SWISTAK JR.,. You authorized the repairs knowing what your obligation and cost would be. Twenty-million-dollars in inventory doesn't hurt, he said. We specialize in lifted trucks and superior service. We treat people fairly and I think that goes a long way in today's world.. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Join to connect Laura Buick-GMC, INC. Report this profile Experience . With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. 136. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Service Manager. Owner operator at Bessinger's Automotive . Customer Reviews are not used in the calculation of BBB Rating. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. Dear ****** Thank you for bringing your concern to our attention. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. ************ This profile is powered by Birdeye. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. Bought a used 2015 GMC Sierra Denali from the business. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. Dan called me and I explained that I was pre This is a good team atmosphere, not a lot of places can say that, Powell said. Definitely will recommend to friends in the market. This dealership has told me one lie after the other. We're your number one new car dealership in the Greater St. Louis, MO area. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. In 2020 I already had paint peeling, not chipping, off of my bumper. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. You declined these repairs as they were outside of your warranty coverage. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. Well guide you through the process. BBB Business Profiles generally cover a three-year reporting period. Laura Buick-GMC dealership at 903 N. Bluff Road. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. No car available for me now. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. I am opening up a case with General Motors and sharing your feedback with them. Its been two weeks. Roger . The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. Please reach out to me directly and I can provide you with the warranty information you are looking for. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. If GMC decides to not right this for me I will not purchase vehicles from them in the future. my business. So its up to the manufacturer to change the outcome of my experience and satisfaction. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. What does this say about GMCs professional grade? Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Buy. havent heard back from them guess they dont want One Owner. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. and it was probably the best experience I think I could have had. It is now back with Laura Buick. Other then that my sales guy was great when I bought the truck. 903 N Bluff Rd, Collinsville, IL 62234 Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Last chance! The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Skip to content. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. ***** also provided you with a discount of $318 to help offset some of the charges. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. They were supposed to fix a place on the car, but they went back on their word there. I have your contact information and will be in touch after the holiday weekend once I have a response. (And who knows how many more.). I bought a new 2019 Sierra in Oct. on 2019. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Please let me know if you have any questions or concerns. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. There is a new drive-in service area and five bays have been added to the service garage. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. It's much more comfortable.. Or, you can lease a new Buick Verano . This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. approved for the Colorado through CarGurus Dan However, good things on the horizon! ***** ******General Manager***** ***** *** So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. We are happy to assist.All the best. He said the family environment is a nice change from other dealerships. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. You have permission to edit this article. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. ******* *******Laura Buick GMC. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Get more reviews from your customers with Birdeye. Our goal is to give you a better way to purchase and service your automobile. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. 1620 E Homer Adams Pkwy Alton, IL 62002. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Thank you for brining your concern to our attention. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. Love the truck! WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. Very willing to work with you and help you find the right vehicle. That's out of more than 2,100 Buick-GMC dealerships nationwide. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. Bought vehicle April 2022 with extended warranty from the borrowing institution. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. We took it back in and they kept the car another month. Yes 199. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Well I didnt end up getting the GMC but instead went with a ram. However, they would not cover paint peeling. But anyways I shouldn't have to keep calling to check up on an answer. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. ************. Submitting a response indicates a willingness to work with customers to make things right. We took it in and they kept it about another month and a half. I got extended coverage for my 15 highcountry duramax through the dealership. 3 reviews. See details. Laura Buick GMC, Inc. (1.43 mi. Unfortunately the truck was sold. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Only 577.00 covered by extended warranty. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. The new showroom at the Laura Buick-GMC dealership. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Let me see if there is any possibility that they may goodwill a replacement dashboard. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. When you inquire online nobody contacts you. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. This is why your vehicle repairs were incomplete. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it.